Welcome to LEAPRO
Customer Service.

Thank you for reaching out to us.
Your feedback is invaluable in helping us continuously enhance
the quality of our services.

Our business is rapidly growing due to the trust and preference from
various platforms and merchants in our comprehensive service excellence.
Despite our efforts to expand capacity,
there may be occasional delays or issues not handled perfectly.

We sincerely ask for your understanding in such instances.
We graciously welcome all feedback, including criticism, and are committed to
promptly incorporating your suggestions to offer even better service.

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FAQs

Before you submit on inquiry or complaint, please read our FAQ to find a quick answer.

Where can I track my package?
Use the tracking link provided by the seller to follow your delivery. If you didn’t receive a link, please contact the seller directly.

Delays may occur due to traffic, weather, or high volume.
If there’s no update after 48 hours, contact us via the web form.

No, we can’t change delivery details once the order is on its way. Please contact the seller for any address updates.
Yes, we’ll usually make a second attempt on the next business day. You’ll also receive an update via tracking.
Yes, we’ll usually make a second attempt on the next business day. You’ll also receive an update via tracking.
Please contact the seller with photos of the damage. You can also notify us via the web form so we can investigate internally.
We suggest to check with neighbors, household members, or your building management first. If nothing turns up, reach out to us for help.
For delivery issues (delay, missing item), contact Leapro. For product issues (refunds, exchanges), contact the seller.
In many regions, yes. Typically Monday through Saturday. Check your tracking for your expected delivery day.
Check with the seller first to confirm the tracking code. If it’s correct but still not working, let us know via info@leapro.com.
Use the contact form. We review all feedback to improve our service.
Yes, we deliver to every location across Germany.
Submit your comments through the form on our website. We appreciate all input.
Send your inquiry to info@leapro.com or via the contact form and someone from our team will follow up.
No. Leapro handles delivery only. For any issues with the product itself, contact the seller directly.
Read more FAQs
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Can't find your answers in FAQs? Click here to contact us.

Contact Us

To ensure your inquiries are processed swiftly,
please contact our customer service team in the following order:

Web Form

Our preferred method for the quickest response.

Web Form

Email

Calls

Available on weekdays from 10 AM to 5 PM

Your patience and support
are greatly appreciated as we work tirelessly
to improve our customer experience.

Thank you for choosing Leapro.

Leapro provides seamless, tech-driven last-mile delivery solutions that are fast, reliable, and approachable. We connect businesses with their customers through a professional yet friendly service that makes every delivery a delightful experience.

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